Computer & Desktop Support Foundations
₦150,000Basic computer literacy; see course entry requirements.
Choose your stage below ↓PRACTICAL LEARNING / ITC COMPUTERS
HelpDesk / IT Support
Develop practical troubleshooting skills for helping people use technology effectively.
₦350,000 · group full-payment tuitionSix months · 24 teaching weeks
Choose a package & enquire →Who can join?
Basic computer literacy. Learners without this should complete computer fundamentals first.
How you learn
Online and Offline (in-person) training available. Instructor-led lessons, demonstrations and practical exercises. Schedule and intake are confirmed before enrolment. ITC confirms practical labs, equipment and attendance arrangements for your chosen mode.
Assessment
Practical exercises, assignments and a final project or skills assessment.
One stage or the full pathway.
Join a stage that matches your skills. Later-stage entry requires previous-stage completion or an assessment.
Workplace Systems & User Support
₦150,000Successful completion of the preceding stage, or an entry assessment demonstrating equivalent skills.
Choose your stage below ↓Support Operations & Applied Practice
₦150,000Successful completion of the preceding stage, or an entry assessment demonstrating equivalent skills.
Choose your stage below ↓What you’ll learn and practise
Six months comprises 24 teaching weeks; holiday dates are confirmed with each intake. A typical six-month timetable is three two-hour sessions weekly plus independent practice; confirm your cohort’s teaching hours.
WEEKS 1–2 Introduction to IT Support
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Support levels, workplace IT, professional conduct and recording user problems
Practical: Record and triage a user request.
WEEKS 3–4 Computer Hardware
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Components, RAM, storage, ports, safe handling and fault diagnosis
Practical: Identify components and upgrade training equipment.
WEEKS 5–6 Windows Installation & Configuration
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Installation, drivers, updates, user accounts, file systems and applications
Practical: Configure Windows on a training computer or virtual machine.
WEEKS 7–8 Windows Troubleshooting
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Startup faults, slow systems, crashes, Task Manager, Device Manager and Event Viewer
Practical: Diagnose simulated operating-system faults.
WEEKS 9–10 Networking Fundamentals
Available online or offline (in-person), with practical arrangements confirmed by ITC.
LAN, Wi-Fi, IP, DHCP, DNS and connectivity tools
Practical: Troubleshoot with ipconfig, ping, tracert and nslookup.
WEEKS 11–12 Printers & Peripherals
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Shared printers, queues, spooler, scanners, audio and displays
Practical: Install a printer and resolve a printing fault.
WEEKS 13–14 Workplace Applications & Email
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Office applications, Outlook, browsers, online meetings and file synchronization
Practical: Resolve application, email and meeting issues.
WEEKS 15–16 Accounts & Access
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Permissions, identity checks, password resets, Active Directory and Entra ID foundations
Practical: Create training users and assign appropriate access.
WEEKS 17–18 Cybersecurity for Support
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Phishing, malware, MFA, least privilege, confidentiality and escalation
Practical: Respond to a simulated suspicious-email incident.
WEEKS 19–20 Help Desk Operations & Remote Support
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Ticketing, impact, urgency, SLAs, escalation, consent and support notes
Practical: Handle a support request from first contact to closure.
WEEKS 21–22 Backup, Recovery & Automation
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Backup verification, restore, command line and introductory PowerShell
Practical: Restore sample files and collect system information.
WEEKS 23–24 Support Simulation & Career Preparation
Available online or offline (in-person), with practical arrangements confirmed by ITC.
Asset records, preventive maintenance, communication, CVs and interviews
Practical: Resolve and document multiple workplace support cases.
What you gain
- Develop practical troubleshooting skills for helping people use technology effectively.
- Demonstrate practical work, document decisions and explain limitations.
- Complete a final project or skills assessment and build evidence of learning.
International certification pathway
Certification preparation is integrated at the relevant stages. A checkpoint means reviewing the awarding body’s full objectives, completing supplementary preparation and passing a readiness assessment; attendance alone does not establish exam readiness.
Cisco CCST IT Support
Paid external examination
Complete the current objective checklist, support practicals and a readiness assessment.
Official qualification information ↗Certificates and examination fees
Successful completion of ITC training and assessment earns an ITC Computers Certificate of Completion. This is separate from any external qualification. International examination, registration and certification charges are not included in tuition and are paid by the learner. ITC helps identify suitable free opportunities and promotions where available; availability is verified before booking. Free completion certificates and badges are distinguished from professional certifications. No external pass or employment is guaranteed.
Tools, materials and support
Optional software subscriptions, internet/data and external examination fees are separate from tuition.
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